De-escalating communication
De-escalating communication
Professionals working within the security domain are regularly confronted with emotionally charged situations. When emotions take over, having a rational conversation becomes a challenge. The ability to communicate effectively and connect with the person seeking contact—or with whom contact must be established—is essential. Well-developed communication skills, often referred to as “soft skills,” are indispensable for turning situations around while maintaining both authority and rapport.
The De-escalation Communication training focuses on strengthening these skills, with particular attention to the balance between empathy and authority. Within the security domain, this balance is crucial for acting effectively without losing connection with the individual involved. Society expects enforcement officers to take an active approach. Therefore, mastering communication skills is a core competency that supports professional conduct and helps prevent unnecessary escalation or the use of physical force.
After completing the training, you will have both theoretical and practical knowledge of communication in high-pressure situations, and you will be able to:
- Communicate effectively using de-escalation techniques and redirect conflicts;
- Act in a non-violent manner when emotions run high
- Understand how to fulfill your role as an enforcement officer while maintaining both connection and authority.
The training challenges you to take action in difficult situations—standing by is not an option. Stronger soft skills make the difference.
The course consists of five intensive training days, during which theory and practice are continuously integrated. The following topics are covered:
- Introduction to communication
- Self-awareness and communication styles
- Professional and situational communication
- Verbal and non-verbal communication
- Active listening
- Conflict management styles and dealing with aggression
- Application of communication models
- Recognizing psychosocial issues
- Communication with suspects, witnesses, and victims
- Influencing through communication
- Practical simulations and role play
- Giving and receiving constructive feedback
- Collaboration and communication in crisis situations
During the course, video and audio recordings are used to support reflection and provide insight into your own communication style. The training offers a safe learning environment, focused on both individual development and peer feedback and collaboration.
The course concludes with a practice-oriented final assignment. With full attendance and a satisfactory result, participants receive an official certificate from the Bavpol Academy, demonstrating their competence in conducting conversations where strong emotions or aggression are involved.
This training is intended for professionals within the security domain who regularly encounter emotionally charged situations in their work. Whether you work in policing, enforcement, supervision, or another role where authority and interaction go hand in hand, strengthening your communication skills will help you act professionally, prevent escalation, and maintain a constructive connection with others.
- Duration: 5 consecutive training days
- Language: Dutch or English
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